Once you do that, you will then be able to select which Microsoft account you want to use for your recovery. Once cloud backups are disabled, toggle the selection back "On". you will get a warning that your backups will be deleted. There is a toggle selection that you will need to turn 'off'. It's similar on both devices.Īfter you have added your alternate account, you must disable your cloud backup (either icloud or cloud). Just click the plus in the upper right and select Personal Microsoft Account. It would also need to be clarified as to which device you are on, as that plays a role (Android/Cloud Backup and iphone/iCloud Backup).Īt any rate, the first thing you need to do is add a Personal Microsoft Account.
Unfortunately, Jade-Brmd did not provide adequate details when responding and provide additional context as to what else you need to do.
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